Terms & Conditions

 
ORDERING ON NATIVENORTH.DK

Confirmation:
You will receive an order confirmation by e-mail shortly after placing your order. We reserve the right not to deliver an order in partial or in full in the event that the product is out of stock. In the event that we are unable to deliver your order we will inform you by email and cancel the order.

Payment:
We accept payment via Dankort, VISA and MasterCard, Danish MobilePay and ViaBill. When paying by card you will be asked for the card number, its period of validity and the CVC code. We use a security standard called 3D-Secure, developed by VISA and MasterCard. All information is encrypted using SSL encryption, which prevents unauthorized access to card details. We do not store card numbers after the transaction has been completed.

If you choose to pay with ViaBill these are the Terms & Conditions between you and ViaBill: ViaBill Terms

Pricing policy:
Prices are shown in DKK. All prices include Danish VAT of 25%. Prices do not include service, payment and delivery charges.

Orders may be subjected to local taxes and/or import duties at your own expense.

Native North reserves the right to change prices of the products. The prices of the products will, during the time of placing an order, be valid throughout the process. We however take reservations for typing errors.

Shipping:
Nativenorth.dk uses either GLS, DHL & UPS  as courier options.

All packages are insured and have a tracking number so the package can be traced.

An email containing the tracking number will be sent to you upon shipping of the order.

Delivery time:
- European orders: 1-5 working days.
- International orders: 2-6 working days. 

Shipping rates:
- Denmark: From 35 DKK
- Europe: From 10 EUR 
- United Kingdom: From 8 GBP
- USA and Canada: From 20 USD
- Russia: From 20 EUR
- Other Countries: From 20 USD 

Orders are not shipped in weekends and holidays.
If a delivery suffers a delay or an item happens to be out of stock, you will be informed by e-mail. Some delays may occur during sales, public holidays and severe weather conditions.

Please notice that we are unable to deliver to any P.O. box adresses.  

VAT exempt purchases (for customers outside of the EU):
We offer tax free purchases on orders from non-EU countries. Tax exemption do not include payment or delivery charges. VAT (20% of total price) will be removed automatically in the checkout process when the shipping country is selected.

* Please note that local import charges (customs duty, sales tax) may occur depending on your region and country. These charges are at your own expense.

* For orders going to the United States, we are able to send for 800 USD free of taxes and duty per shipment due to the increase in U.S. de minimis.


RETURNS: 
Online purchases can be returned for a refund or exchange within 14 days of receipt of goods. You may open the package to check your goods, but products must be returned unused. You will be refunded for the value of the product(s), including the outgoing shipping. The costumer is responsible for the return shipping costs.

In addition, the following criteria must be met:

- All original packaging with pricing, labels, hang tags etc. must be intact.
- No tape is to be attached to the product or the product’s packaging.
- Shoe boxes must be packaged inside another box or proper shipping bag.
- Print out this RETURN FORM and put it inside your return package.

Returns which do not comply with the above listed criteria will be refused.

Please note that you are responsible for the product until it reaches us, so send the package with a traceable service so it is insured and can be located.
 
Please post the returns along your  RETURN FORM to:

Native North
Elmegade 3 tv
2200 Copenhagen
Denmark

Packages sent without the appropriate return form will be rejected

Once we receive your return we will process your refund or exchange the good(s).

The return and financial responsibility is yours until it reaches Native North and are confirmed by a delivery confirmation as soon as we receive your parcel.

Online purchases may be returned in person at Elmegade 3, however same criteria above must be met. Remember your Return Form. 

If you have any questions please do not hesitate to write to us at contact@nativenorth.dk

Warranty claims:
There is a 2 years warranty on all products sold on www.nativenorth.dk. This warranty covers manufacturing faults only, not wear and tear from regular use. Please contact us at contact@nativenorth.dk if you have a warranty claim, including order number, receipt, photos of the claim area and a description of the claim. 

Disclaimer:
Native North does not guarantee that all items shown are in stock at the time of your order. In the event that an item is unavailable for whatever reason, Native North will contact you by e-mail. Although we do our best to display correct images, correct colours, info and prices, though errors may occur.

Privacy policy:
All your personal information is handled under strict confidence. All card payments are via a secure SSL encrypted server.

Native North will never give any of your personal information to 3rd parties. All information is encrypted for safety. 

Cookies:
Cookies are used by Nativenorth.dk in order to improve your experience when browsing and using the website. The cookie identifies your computer and allows the site to remember your personal settings. Nativenorth.dk may not operate properly when cookies are disabled in your web browser. 

Measurements:
All measurements are approximate and variance may occur. Please have average sizing in mind and note that +/- 1cm on each standard sizing may occur.

Age restrictions:
Parental or guardian consent is required for customers under the age of 18. The name and telephone number of the person giving consent shall be entered in the message box at the checkout.

Governing law:
The terms of use are complied in accordance with Danish law and the Danish courts will have exclusive jurisdiction.
 
Native North IVS (NNDK IVS)

CVR / VAT : 35655492 

contact@nativenorth.dk
Tlf: +45 9389 0800


Got questions? Please call, email or fill out the contact form here:

Size Guides

T-Shirts

All measurements are in centimeters
 
  S M L XL XXL
Chest 50 52 54 57 59
Bottom 50 52 54 57 59
Front length 72 74 76 79 81
Neck Opening 20 21 22 23 24
Sleeve length 21 22 23 24 25
Shoulders 43 45 47 49 51
 
Chest: The width of the T-shirt, measured just under the armholes.
Bottom: The width at the bottom of the T-shirt.
Front length: From the highest point of the neckline to the bottom of the T-shirt.
Neck opening: The distance between the two highest neckline points.
Sleeve length: From Shoulder tip to sleeve opening.
Shoulders: From the left shoulder tip to the right shoulder tip.
 
 -
 

Shirts

All measurements are in centimeters
 
S M L XL XXL
Chest 52,5 55 58 61 63
Front Length 75,5 77 78,5 80 81,5
Back Length 76 77,5 79 80,5 82
Shoulders 45 47,5 49 51,5 54
Sleeve Length 64 65 66 67 68
Collar Width 39 41 43 45 47
 
Chest: The width of the shirt, measured just under the armholes.
Front length: From the highest point of the neckline to the bottom of the shirt.
Shoulders: From the left shoulder tip to the right shoulder tip.
Sleeve length: From Shoulder tip to sleeve opening.
Collar width: From button to buttonhole, inside the collar.
 
-

Shorts

All measurements are in centimeters
 
  S / 30 M / 32 L / 34 XL / 36
Waist Relaxed (Elastic) 36-47 38-50 41-52 43-55
Thigh width 30 32,5 35 37,5
Total length 40,5 42 43,5 45
Leg opening 25 26 27 28
Front Rise 28 29 30 31
Back Rise inc. waistband 39 40 41 42
 
Waist: The total width of the top of the shorts.
Leg opening: The width of the leg opening.
Inseam: The distance from the crotch point to the inside of the leg opening.
Front rise: The distance from the crotch point to the top of the front sided waistline. Back rise: The distance from the crotch point to the top of the backsides waistline.
 
 -
 

Trench Coats

All measurements are in centimeters
 
S M L XL XXL
Chest 53 55 58 61 63
Front Length 82,5 84 85,5 87 88,5
Back Length 87 88,5 90 91,5 93
Shoulders 46,5 48,5 50,5 52,5 54
Sleeve Length 65 66 67 68 69
Collar Width 39 41 43 45 47
 
Chest: The width of the shirt, measured just under the armholes.
Front length: From the highest point of the neckline to the bottom of the shirt.
Shoulders: From the left shoulder tip to the right shoulder tip.
Sleeve length: From Shoulder tip to sleeve opening.
Collar width: From button to buttonhole, inside the collar.
 
-
    
All sizes may vary from styles to style.
If you have any questions please don't hesitate to contact us at contact@nativenorth.dk
 
 

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