Terms & Conditions

 
ORDERING ON NATIVENORTH.DK

Confirmation:
You will receive an order confirmation by e-mail shortly after placing your order. We reserve the right not to deliver an order in partial or in full in the event that the product is out of stock. In the event that we are unable to deliver your order we will inform you by email and cancel the order.

Payment:
All card payments are via a secure SSL encrypted server.

You can pay with the following payment cards; Dankort, Visa, Mastercard, Maestro, Visa Electron and MobilePay.

Pricing policy:
Prices are shown in DKK. All prices include Danish VAT of 25%. Prices do not include service, payment and delivery charges.

Orders may be subjected to local taxes and/or import duties at your own expense.

Tax-free shopping on Nativenorth.dk is not available. 

Native North reserves the right to change prices of the products. The prices of the products will, during the time of placing an order, be valid throughout the process. We however take reservations for typing errors.

Shipping:
Nativenorth.dk uses either GLS or UPS as courier options.
All packages are insured and have a tracking number so the package can be located. 

The costumer will receive an email with information about the dispatch from warehouse, first at this time the costumer will be charged.

Delivery time:
- Danish orders: 1-3 working days.
- European orders: 2-5 working days.
- Other countries: 2-6 working days. 

Shipping rates:
- Denmark: From 34 DKK (Free on orders above 500 DKK)
- Europe: From 10 EUR (Free on orders above 110 EUR)
- USA and Canada: From 15 USD (Free on orders above 150 EUR)
- Other Countries: From 15 USD (Free on orders above 150 EUR)

Free shipping is automatically applied at checkout when meeting the order minimums. These may vary slightly due to currency fluctuations.

Orders are not shipped or delivered on weekends and holidays. If a delivery suffers a delay or an item happens to be out of stock, you will be informed by e-mail. Some delays may occur during sales, public holidays and severe weather conditions.

Please notice that we are unable to deliver to P.O. box adresses.  


RETURNS:
Purchases can be returned for a refund or exchange within 14 days of receipt of goods. You may open the package to check your goods, but products must be returned unused. You will be refunded for the value of the product(s), including the outgoing shipping. Return shipping costs will not be refunded. In addition, the following criteria must be met:

- All original packaging with pricing, labels, hang tags etc. must be intact.
- No tape is to be attached to the product or the product’s packaging.
- Shoe boxes must be packaged inside another box.
- Print out this RETURN FORM and put it inside your return package.

Returns which do not comply with the above listed criteria will be refused.

Please note that you are responsible for the product until it reaches us, so send the package with a traceable service so it can be located.
 
Please post the returns along your  RETURN FORM to:

Native North
Elmegade 3 tv
2200 Copenhagen
Denmark

Once we receive your return we will process your refund or exchange the good(s).

The return and financial responsibility is yours until it reaches Native North and are confirmed by a delivery confirmation.

If you have any questions please do not hesitate to write to us at contact@nativenorth.dk

Warranty claims:
There is a 2 years warranty on all products sold on www.nativenorth.dk. This warranty covers manufacturing faults only, not wear and tear from regular use. Please contact us at contact@nativenorth.dk if you have a warranty claim, including order number, receipt, photos of the claim area and a description of the claim. 

Disclaimer:
Native North does not guarantee that all items shown are in stock at the time of your order. In the event that an item is unavailable for whatever reason, Native North will contact you by e-mail. Although we do our best to display correct images, correct colours, info and prices, though errors may occur.

Privacy policy:
All your personal information is handled under strict confidence. All card payments are via a secure SSL encrypted server.

Native North will never give any of your personal information to 3rd parties. All information is encrypted for safety. 

Cookies:
Cookies are used by Nativenorth.dk in order to improve your experience when browsing and using the website. The cookie identifies your computer and allows the site to remember your personal settings. Nativenorth.dk may not operate properly when cookies are disabled in your web browser. 

Measurements:
All measurements are approximate and variance may occur. Please have average sizing in mind and note that +/- 1cm on each measurement may occur.

Age restrictions:
Parental or guardian consent is required for customers under the age of 18. The name and telephone number of the person giving consent shall be entered in the message box at the checkout.

Governing law:
The terms of use are complied in accordance with Danish law and the Danish courts will have exclusive jurisdiction.

 

Native North IVS (NNDK IVS)
CVR / VAT : 35655492 

contact@nativenorth.dk
Tlf: +45 4295 0800 (mon-fri 12-15)